Area Collections Executive- Ugunja Job Sun King

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What you would be expected to do:

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
• Identification, reporting and investigation of suspected Fraud or tampering cases.
• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
• Training field Agents on the key Risk processes including various collection techniques, repossession etc.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you:

• Hold a bachelor’s Degree preferably a Criminology related course
• Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
• Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
• Demonstrate excellent people relations skills.
• Exhibit fraud detection & Investigation skills.
• Show attention to detail.
• Possess advanced excel skills.
• Have problem-solving abilities.
• Display good communication and presentation skills.
• Have good planning and Organization skills.
• Possess previous work experience in Field collections (added advantage).

What Sun King Offers (in addition to compensation and statutory benefits)

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

How to Apply

Click here to apply