Applications Support Specialist Job NCBA

Banking Jobs, NCBA Bank Jobs.

The purpose of this role is to provide day-to-day support, work on deployment, customization and integration of all Core Insurance Systems and Services, SharePoint, Microsoft Power Apps and Power Automation whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the Core Insurance Applications and related services

Key Accountabilities (Duties and Responsibilities)

Application Support and Development 20%

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle.
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management 50%

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLAs.
• Investigate the underlying causes of any real or potential anomalies in Navins Core system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management 15%

• Evaluate and plan for changes to Navins system and respective integrations. Ensure established change management procedures and always ensuring the quality and continuity of Service

Governance, Risk & Compliance 15%

• Support with risk assessment and maintenance of the risk register.
• Support with Internal and External Audit reviews and closure of outstanding Audit issues.
• Review Invoices against delivered goods or services.
• Support Business Continuity Management
• Participate in regular user reviews and user profile management.
• Document standard operating procedures.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology – Minimum 2nd Upper Class honours.
• Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g. Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
• Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.

Ideal Job Specifications

• Experienced in Microsoft Dynamic CRM, and/or Microsoft Power Platform (Power Apps, Power Automate & Power BI).
• Experience of working in the IT function within a busy environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
• Demonstrated proficiency in understanding    and implementing business Process Automation workflows and processes.
• Demonstrated proficiency in using the either the CRM SDK or Power Platform development.
• Experience   with source control management systems and continuous integration/deployment environments

Technical Competencies

• Knowledge and effective application of all relevant Group policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• In depth knowledge of Dynamics CRM 2015/16/D365 and MS Power Platform. Ability to work with users of all levels and technical ability across the application. The ability to diagnose, troubleshoot and resolve user issues.
• In depth Knowledge in Workflow and Business Process Automation platforms such as MS SharePoint and Ms Power Platform.
• Hands on experience with Microsoft Platform deployments and requisite system development skills needed to do development on dynamics. Preferable .NET framework.
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards.

How to Apply

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