Application Support Engineer Job Network International
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Responsibilities for Internal Candidates
- Applications Maintenance: Close monitoring and regular maintenance of all key DPO Pay applications with the aim of meeting the expected service quality metrics.
- Client Support: Provide technical support to clients (internal and external), addressing inquiries, issues, and requests related to DPO Pay applications. Participate in on-call rotations to address critical production issues outside of regular business hours.
- Troubleshooting: Diagnose and resolve technical issues related to DPO Pay applications, ensuring minimal downtime and disruption for clients. Establishing the root causes of application errors and track their resolution to completion.
- Performance Optimization: Identify areas for performance improvement and implement solutions to enhance the efficiency of DPO Pay applications.
- Collaboration: Collaborate with cross-functional teams to implement best practices and optimize DPO Pay applications.
- Documentation: Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps.
- Security: Implement and maintain security best practices, including monitoring and mitigating security threats.
- Training and Knowledge Transfer: Stay current with latest technologies and provide training and knowledge transfer to other team members.
Qualifications for Internal Candidates
Technical Skills:
- Bachelor’s degree in computer science, engineering, or a related field.
- Proficiency in programming languages such as PhP, Golang, ASP.net, Microsoft SQL and MySQL.
- Hands-on experience with MySQL, AWS (Lambdas/EC2/S3), API development, NGINX, RabbitMQ, Redis, and Sumologic (or other monitoring tools).
- ITIL knowledge and experience.
- Automation skills using any automation tools/scripts.
Strong Problem-Solving and Analytical Skills:
- Ability to analyze technical problems and propose effective solutions.
- Strong debugging and troubleshooting skills.
- Excellent attention to detail and commitment to delivering high-quality software solutions.
Communication:
- Strong verbal and written communication skills.
- Ability to effectively collaborate with cross-functional teams and stakeholders.
Continuous Learning:
- A passion for staying up to date with the latest trends and advancements in software development.
- Willingness to learn new technologies and frameworks as needed.
Monitoring and Alerting:
- Monitor system health and performance using appropriate tools.
- Configure and maintain alerting systems to proactively identify and address potential issues.
Bugs Reporting and Resolution:
- Monitor system health and performance using appropriate tools.
- Configure and maintain alerting systems to proactively identify and address potential issues.
Working Experience:
- Minimum of 3 years of experience in Applications Support. Experience in software development would be an advantage.
- Experience working in the payments industry is desired.
How to Apply
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