Application Support Engineer Job Network International

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Responsibilities for Internal Candidates

• Applications Maintenance: Close monitoring and regular maintenance of all key DPO Pay applications with the aim of meeting the expected service quality metrics.
• Client Support: Provide technical support to clients (internal and external), addressing inquiries, issues, and requests related to DPO Pay applications. Participate in on-call rotations to address critical production issues outside of regular business hours.
• Troubleshooting: Diagnose and resolve technical issues related to DPO Pay applications, ensuring minimal downtime and disruption for clients. Establishing the root causes of application errors and track their resolution to completion.
• Performance Optimization: Identify areas for performance improvement and implement solutions to enhance the efficiency of DPO Pay applications.
• Collaboration: Collaborate with cross-functional teams to implement best practices and optimize DPO Pay applications.
• Documentation: Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps.
• Security: Implement and maintain security best practices, including monitoring and mitigating security threats.
• Training and Knowledge Transfer: Stay current with latest technologies and provide training and knowledge transfer to other team members.

Qualifications for Internal Candidates

Technical Skills:

• Bachelor’s degree in computer science, engineering, or a related field.
• Proficiency in programming languages such as PhP, Golang, ASP.net, Microsoft SQL and MySQL.
• Hands-on experience with MySQL, AWS (Lambdas/EC2/S3), API development, NGINX, RabbitMQ, Redis, and Sumologic (or other monitoring tools).
• ITIL knowledge and experience.
• Automation skills using any automation tools/scripts.

Strong Problem-Solving and Analytical Skills:

• Ability to analyze technical problems and propose effective solutions.
• Strong debugging and troubleshooting skills.
• Excellent attention to detail and commitment to delivering high-quality software solutions.

Communication:

• Strong verbal and written communication skills.
• Ability to effectively collaborate with cross-functional teams and stakeholders.

Continuous Learning:

• A passion for staying up to date with the latest trends and advancements in software development.
• Willingness to learn new technologies and frameworks as needed.

Monitoring and Alerting:

• Monitor system health and performance using appropriate tools.
• Configure and maintain alerting systems to proactively identify and address potential issues.

Bugs Reporting and Resolution:

• Monitor system health and performance using appropriate tools.
• Configure and maintain alerting systems to proactively identify and address potential issues.

Working Experience:

• Minimum of 3 years of experience in Applications Support. Experience in software development would be an advantage.
• Experience working in the payments industry is desired.

How to Apply

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