Airport Representative Officer Job Sarova Hotels
Hospitality Jobs, Sarova Hotels Jobs. Responsible for welcoming and assisting guests at the airport, coordinating airport transfers, providing travel information, and ensuring smooth guest arrivals and departures. Requires a relevant qualification in hospitality, tourism, travel, or a related field. The position is based in Nairobi and requires on-site work.
Sarova Imperial Hotel is looking for a passionate, professional and service-oriented Airport Representative Officer (ARO) to join our Guest Services team. The successful candidate will serve as the hotel’s ambassador at the Kisumu International Airport, ensuring every guest receives a warm welcome and enjoys a smooth arrival and departure experience that reflects our commitment to exceptional hospitality.
Key Responsibilities
- Welcome arriving and departing guests in a courteous and professional manner.
- Coordinate and oversee guest airport transfers, ensuring timely pickups and drop-offs.
- Monitor flight schedules and communicate delays, cancellations or schedule changes to the hotel and transport team.
- Escort VIPs, groups and individual guests while providing personalized assistance.
- Liaise with airport authorities, airline staff, transport providers and hotel departments to ensure seamless guest movement.
- Assist guests with luggage and provide information about hotel facilities, services and local attractions.
- Resolve guest concerns promptly and professionally, escalating issues where necessary.
- Maintain accurate records of airport transfers, guest arrivals, departures and daily activities.
- Ensure all transportation arrangements meet the hotel’s service standards.
- Uphold the hotel’s brand values and consistently deliver memorable guest experiences.
Qualifications and Experience
- Diploma or bachelor’s degree in hospitality management, Tourism Management, Customer Service or a related field.
- At least 2 years’ experience in a hotel, airport, airline, travel, or tourism environment.
- Excellent verbal and written communication skills in English; knowledge of foreign languages is an added advantage.
- Strong interpersonal and customer service skills.
- Good knowledge of airport operations and Kisumu airport procedures is an added advantage.
- Proficiency in Microsoft Office applications.
- Ability to work shifts, weekends and public holidays exercising flexibility.
- Valid Certificate of Good Conduct.
Key Competencies
- High integrity, reliability and attention to detail.
- Exceptional customer service orientation.
- Strong planning and organizational skills.
- Ability to remain calm under pressure.
- Team player with a positive attitude.
How to Apply
Send us your professional profile by 20th September 2026 quoting “Airport Representative Officer” in the subject line to sarovaimperial.recruitment@sarovahotels.com
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