Account Manager Job Kisi
Sales Jobs. Kisi Jobs
About The Role
- As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform.
- You will work cross-functionally with Sales, Support, Product, Billing, and Partnerships teams to deliver a strong customer experience while helping drive expansion MRR across hardware, software, integrations, intercom, visitor management, cameras, and other Kisi solutions. This is an exciting opportunity for someone who enjoys relationship-building, consultative selling, problem solving, and working in a fast-growing SaaS and physical security environment.
What you’ll do
- Manage a portfolio of SMB and Mid-Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
- Build strong customer relationships through proactive communication, strategic business reviews, and operational support
- Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans
- Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions
- Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently
- Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee
- Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities
- Support onboarding coordination and customer adoption initiatives to improve long-term account health
- Meet and exceed monthly expansion and retention targets
- Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale
Qualifications
- 2–4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer-facing SaaS role
- Strong verbal and written communication skills in English
- Experience managing customer relationships, renewals, or expansion opportunities
- Comfortable working in a fast-paced startup or high-growth environment
- Strong organizational skills with the ability to manage multiple customer accounts simultaneously
- Experience using CRM systems such as HubSpot or Salesforce
- Ability to work cross-functionally with technical and non-technical teams
- Self-motivated with strong ownership mentality and accountability
- Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
- Experience with subscription-based software or recurring revenue business models is highly desirable
- Additional language fluency such as Spanish or French is highly desirable
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.