Customer Service Skills Training
We understand how valuable your customers are because without them your business would not exist.
And how valued a customer feels all depends on how they are treated by an organization and its employees through their customer service.
We train your staff on how to develop and practice the most advanced customer service skills to ensure that you retain old clients and acquire new ones.
We have conducted Customer Service Skills training for staff in organizations such as Oxfam International, Pacis Insurance Company Limited, Superior Homes Kenya among others.
Why we are best suited to equip your staff with excellent customer service skills
Improved self-confidence, motivation and excellent customer service skills; we know exactly how to increase the levels of confidence in your staff which ultimately increases their motivation and eventually how well they relate with their clients.
Better knowledge on how to deal with different kinds of customers; we know that your customers vary in personalities and needs therefore we are capable of training your staff on how to deal personally with each customer. Developing the technique of meeting each customer’s specific needs.
Effective listening, influencing and communication skills; through-out our excellent customer service skills training for different organizations, we have always equipped staff on how to ACTIVELY listen to customers, how to influence them into buying a service or product and ultimately how to improve their communication skills.
Exceeding customer expectations; knowing how to go over and beyond what the client needs.
Increased customer loyalty and retention; you will start to enjoy a wide range of customers who are becoming increasingly loyal to your company because of the excellent level of customer service. You will get customers who paint your company positively giving you a powerful brand image.
Increase in sales and profits due to repeat and new business; whether it’s new clients or existing ones, the excellent customer skills training will enable you increase your profits because of repeat business from existing customers and new business from new customers.
At the end of the day, having a well-trained team with excellent customer service skills will translates into acquiring a wide pool of satisfied customers and eventually, you have repeat business and new business.
Next Step, Contact Us Now
Now that you know something about our excellent customer service skills training, we want to know more about you, your staff and your organization.
Book a FREE one on one consultation meeting on this training by sending an email to our General Manager Ms Muthoni Ndegwa at firstname.lastname@example.org and copy email@example.com.
To reach us directly, you can call us through any of these lines and you will be assisted promptly
Tel: 020 516 0045, 020-4442601
Mobile: 0718-610023, 0722 735 216