Customer Care Assistant III Job IRA
Customer Service Jobs, Insurance Regulatory Authority Jobs. The Customer Care Assistant III manages front office and customer inquiries, requiring a Diploma in Customer Care/Public Relations/Communication Studies and computer proficiency. Full-time role in Nairobi.
Responsibilities
Duties and responsibilities will entail:
- Managing incoming and outgoing calls and route to appropriate persons.
- Directing enquiries from external stakeholders the relevant employees.
- Managing guests in a professional manner.
- Managing internal stakeholders.
- Monitoring flow of visitors for security controls.
- Maintaining the appointment diary either manually or electronically.
- Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.
- Scheduling appointments for internal and external stakeholders.
- Maintaining call records and expenditure for monitoring purposes.
- Implementing Quality Management System standards and continuously identifying and managing risks.
- Scheduling appointments for internal and external stakeholders.
- Maintaining call records and expenditure for monitoring purposes.
- Providing information on the Authority’s products/services.
Requirements
For appointment to this grade, an officer must have at least:
- Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
- Proficiency in computer applications.
Competencies and Skills
- Communication skills
- Interpersonal skills
- Report writing skills
- Presentation skills
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