Senior HR Officer -Hospitality Job

HR Jobs, Corporate Staffing Services Jobs. Senior HR Officer – Hospitality overseeing the HR function including employee relations, disciplinary processes, recruitment and attendance management, requiring a bachelor’s degree in Human Resources or Psychology and 7+ years progressive HR experience preferably in the hospitality industry with a skilled and unskilled workforce, in a hospitality environment, on-site role.

We are seeking an experienced, hands-on and people-focused Senior HR Officer to oversee the human resources function for one of our clients. The ideal candidate should have prior experience in the hospitality industry and be comfortable working in a fast-paced environment with an unskilled workforce. The role requires a practical HR professional who can communicate effectively with employees at all levels, enforce policies fairly and consistently, and work closely with supervisors and management to maintain a productive and well-disciplined workforce.

Key Responsibilities

• Maintain a visible and approachable HR presence on the ground, regularly engaging employees and supervisors to identify and resolve people-related issues early.
• Handle employee relations matters, including grievances, complaints, conflict resolution, disciplinary cases and workplace conduct, in a fair, consistent and confidential manner.
• Monitor attendance, punctuality, absenteeism, leave and employee movements, and work with supervisors to address recurring attendance and performance issues.
• Support supervisors and line managers in managing employee performance, including setting expectations, addressing poor performance and documenting appropriate follow-up actions.
• Implement and consistently communicate HR policies, procedures and workplace rules in a manner that is practical and easy for all skilled and unskilled employees to understand.
• Manage disciplinary processes, ensuring that cases are properly investigated, documented and handled in line with company policy and applicable employment laws.
• Manage the end-to-end recruitment process, including sourcing, screening, interviewing, selection, onboarding, induction and placement of employees.
• Develop and coordinate practical employee induction, orientation and training programmes, particularly for new employees.
• Work closely with supervisors and department heads to address workforce challenges, improve employee productivity and maintain a positive working environment.
•  Support the implementation of performance improvement initiatives and recommend practical solutions to recurring people-management challenges.
•  Ensure compliance with applicable Kenyan employment laws, statutory requirements and company HR policies.
• Prepare regular HR reports and provide management with insights on attendance, turnover, disciplinary cases, recruitment, employee relations and other workforce trends.

Requirements

• Bachelor’s degree in Human Resources, Psychology, or a related field.
• 7+ years of progressive HR experience, preferably in the hospitality industry, in an operational environment with a sizeable skilled and unskilled workforce.
• Strong communication, emotional intelligence, conflict-resolution and problem-solving skills, with the ability to communicate effectively across different levels of the workforce.
• Good knowledge of Kenyan employment laws and HR best practices. Professional HR certification is an added advantage.
• Strong practical experience in employee relations, disciplinary processes, attendance management, recruitment and HR operations.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Senior HR Officer – Hospitality) to jobs@corporatestaffing.co.ke before 1st Nov 2026.