Why Training and Developing Your Team Is An Investment – Chabrin Agencies Ltd

Chabrin Agencies Ltd is a property management company specializing in residential apartment blocks, commercial properties, and mixed-use development.

We sat down with Wilfred Kimathi, the Operations and HR Manager at Chabrin Agencies Ltd, to understand how they found their experience working with CSS when they trained their employees on customer experience and why in their experience, it is essential to empower employees.

1. What services have you sourced from CSS so far, and how would you describe the experience? 

So far, we have partnered with Corporate Staffing Services(CSS) to offer Customer Service Training to our teams. The interaction with CSS was constructive. The trainees enjoyed the training, and we have received a positive response. I would also describe them as professional in their interactions.

2. In these challenging economic times, most companies view training as an area that is not urgent or even a luxury. Why did you feel training your team on customer experience was crucial regardless?  

I have repeatedly seen that empowering our employees makes them more productive and more of an asset. The result is an investment. If you train your employees more, you equip them with skills that help them when going about their duties. These skills also prepare them to deal with challenges at the workplace.

On the other hand, the positive effect does not just stop on the employee but also impacts the organization. We expect to see employees practicing these skills with our clients to ensure the interactions are professional and see an improvement in how they handle clients.

As a result, we will deal with happier clientele which means more business and client retention.

3. Have you started to see any changes since CSS did the training?

Yes, we have seen employees trying to change, which is quite positive. We will eventually survey to get more information after some time, but so far, so good.

4. Would you recommend CSS to other companies

We definitely will. What stood out for me was their readiness to first understand the gaps before conducting the training so that they could customize it. That was a good thing, and I would recommend them.

NB: If you have identified gaps in sales, customer service, leadership, or even soft skills, we are here to help.Empowering employees with different skills increases their engagement, motivation, and productivity, which leads to business success. 

If you would like the same for your team, send an email to events@corporatestaffing.co.ke, and we shall have a free consultation meeting to understand your needs and tailor the training.