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Corporate Staffing Launches Free Customer Service Training For Fresh Graduates

Are you a professional in customer service, administration or a related field and are looking to gain practical skills that will take your career to the next level?

Corporate Staffing Services has launched a FREE Customer Service training program suited for you. The program is a five-day free training that will equip you with practical and hands-on skills to take your career to the next level.

With these practical skills, you’ll increase your chances of getting a job in your field. Moreover, you’ll be effective at your job once you start working.

Once you join the training, you’ll be trained in the following key areas;

1. How to communicate effectively. In customer service, you’ll have to effectively communicate with customers, coworkers and other parties in order to ensure the success and growth of the organization.

2. How to positively represent an organization. Customers will perceive your company by how well you represent it. By extension, you are a representation of the company’s brand and should have an understanding of public relations.

3. How to handle different customers. Every customer needs a different approach. You will learn how you should uniquely engage with each client.

4. How to manage your time. Since customer service involves liaising between the customer, products or services, and the company, you will need to learn how to effectively manage your time and juggle all tasks allocated.

5. How to retain existing customers and build loyalty. Whether it’s a return customer or a prospective one, how you relate to them will determine if they will do business with your organization or not.

6. How to work effectively under pressure. Customer service can be very unpredictable. To succeed, you will need to learn how to remain level headed even when you’re under pressure.

7. How to be organized at work. A great customer service has organizational skills. This also includes proper record keeping and on time and accurate reporting

How will you benefit from joining the Customer Service Training Academy?

1. Increased job opportunities. Kenyan employers prefer to hire customer service professionals who have the relevant skills and experience under their belt. Our practical training will increase your experience and skills that will make you more employable.

2. Increased Confidence. As a professional, you need to keep upgrading your skills in order to serve the changing needs of customers. Our training equips you with the confidence to engage customers.

3. Rewarding career. If you are new to customer service, then this training is for you. With the skills and practical experience, you will learn how to be effective at work, which will then lead to career development and fulfillment.

Who is eligible to register for the class? You can apply for the class if you’re

  • Unemployed but with some experience in customer service or admin
  • A Certificate, Diploma holder (or if you have professional certification)
  • Reside in Nairobi or its environs
  • Willing to learn
  • Motivated to find employment
  • Previous customer service experience is not a must but is desired.

Training starts on the 1st of April. The training is free, you, however, have to register through here www.www.corporatestaffing.co.ke/customer-service-training-academy/