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Key Responsibilities
- Participate in training sessions for study procedures, testing and review of data collection tools.
- Identify, recruit, and screen eligible clients to participate in the study and flawlessly maintain their confidentiality.
- Administer and document informed consent process; securely store all informed consent documents per study procedures.
- Develop an in-depth understanding of study design and goals and ensure that the study is conducted in compliance with study protocols and other regulatory requirements.
- Work closely with the study coordinators to prepare daily and weekly interview schedules
- Conduct quantitative interviews with study participants
- Provide regular progress updates to the study coordinators
- Ensure the smooth and efficient day-to-day operation of research and data collection activities
- Respond to questions about the study posed by participants and any other relevant persons
- Other duties as assigned by the Study Coordinator
Qualifications & Experience
Qualifications
- Minimum Certificate/Diploma qualification in Communications, Psychology, Public Health, Community Health, Epidemiology or a related discipline.
- Minimum 2 years post training working experience
- Having experience of working in a call centre particularly in the healthcare sector will be an added advantage
Knowledge and abilities
- Minimum 1 year experience in call centre (Preferably in a healthcare sector)
- Demonstrated experience in conducting surveys and in-depth interviews, familiarity with ODK or KOBO collect is required.
- Possess advanced computer skills and experience in MS Office
- Demonstrated high attention to detail and ability to follow through sensitive conversations to completion.
- Punctual and reliable
- Good organisation and prioritisation skills
- Ability to work with less supervision and initiative.
- High regard for confidentiality and demonstrate integrity.
How to Apply
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This job will attract 1000+ applicants.
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