Receptionist NGO Job CHAK

NGO Jobs. Christian Health Association of Kenya

Responsible for managing the reception, receiving guests, attending to their needs and disseminating information to other departments. The engagement is on an as-needed basis to support CHAK Guest House operations.

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Job Responsibilities

• Responsible for welcoming guests to the Guest House and creating a positive first impression that underscores the Guest House commitment to quality service and hospitality and is important to the entire guest experience during their stay at the Guest 
• Reserve, register and assign accommodation and conference rooms to guests. Provide continuous source of information and support for guests during their stay in the Guest House. 
• Prepare and update guest bills on a daily basis. 
• Responsible for receiving, follow up, resolution and providing feedback to guest and client requests and queries. 
• Ensure safe custody of guest room keys. 
• Provide a courteous, audible and clear call in and call out experience to all telephone calls made and received. Ensure efficient management of the switchboard – forwarding calls and taking down messages as may be necessary. 
• Conduct and keep proper account of daily cash float. 
• Receive and receipt payments from guests and other third parties. Ensure shift payment channels balance with system postings and hand over payments received to the Guest House accountant. 
• Ensure all shift revenues are posted and end of shift reports are printed, signed and handed over to the accountant. 
• Ensure proper handover during shift handover and takeover. 
• Responsible for night audit when on duty in the night shift. 
• The reception desk is manned 24hours and the duty receptionist is responsible for the smooth co-ordination and the daily interdepartmental communication. The duty receptionist will also cover for guest requests in the other departments in the absence 
• Ensure close monitoring of operations to safeguard security of staff, guests and Guest House property. Liaise with the security guards in case of any security incidents or concern and report such matters to the supervisor. 
• Perform any other duties as may be assigned by management from time to time. 

Job Requirements

• Kenya Certificate of Secondary Education (KCSE) or equivalent qualification.
• Certificate or Diploma in Front Office Operations, Hospitality Management, Tourism Management, or Business Administration from a recognized institution.
• Training in Customer Service or Hospitality Management will be an added advantage.
• At least 1–2 years’ experience in a front office, reception, or customer service role, preferably in a hotel, guest house, or hospitality environment.

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How to Apply

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