Product Dev & Service Design Internship Job Cytonn Investments
IT Jobs. Cytonn Investments Jobs
Responsibilities
- Own and track the product development cycle from concept creation, development, prelaunch and post launch activities
- Conduct user research and identify innovation opportunities and trends in the industry and propose them to stakeholders for product enhancements.
- Understand user needs, create personas, and map out the stages of their journey, and design service blueprints.
- Collecting and tracking client issues and pain points collaborating with the other teams to ensure they are resolved and closed.
- Provide support to client facing teams for quick resolution to client queries and engage with service providers to ensure prompt resolution of issues while they arise.
- Documentation of process requirements and conducting usability acceptance testing to ensure process requirements are met
- Review current product features and process flows and recommend process enhancements.
- Research and propose on strategies that would drive product uptake and performance.
- Prepare daily reports and periodic reports showing products uptake, potential sales and areas of proposed client base expansion
- Perform such other duties as may be assigned to from time to time
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Requirements
- A grade of B+ and above in KCSE (or equivalent) with good grades in math and languages
- A bachelor’s degree with a minimum second-class honors. Candidates expecting to complete their degree work in the next few months are eligible as long as they will be available for the training
- Demonstrated interest in financial technology and is willing to take a deep dive in understanding the intersection between technology and business
- Ability to learn quickly and manage workload in a demanding environment
- Strong organizational and time management skills, and ability to adhere to deadlines, multi-task and be able to prioritize
- A team player with strong work ethic
- A desire to take initiative and suggest process improvements
- Entrepreneurial spirit with demonstrated creativity & innovation in business
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How to Apply
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