Hotel Supervisor Job (30-40K)

Key Responsibilities

Operations Management

• Supervise day-to-day hotel operations to ensure smooth service delivery.
• Monitor adherence to hotel policies, procedures, and service standards.
• Coordinate activities across departments to ensure efficient operations.
• Address operational challenges and implement timely solutions.

Guest Relations & Customer Service

• Ensure guests receive professional, friendly, and efficient service.
• Handle guest inquiries, complaints, and special requests promptly.
• Monitor customer satisfaction and implement service improvement initiatives.
• Ensure a welcoming and positive guest experience at all times.

Staff Supervision

• Supervise front office, housekeeping, restaurant, and support staff.
• Prepare duty rosters and ensure adequate staffing levels.
• Monitor employee attendance, punctuality, grooming, and performance.
• Train, coach, and mentor team members on service standards and operational procedures.

Housekeeping & Facility Management

• Ensure guest rooms, public areas, and facilities are clean, safe, and well-maintained.
• Conduct regular inspections of rooms and common areas.
• Report maintenance issues and follow up on repairs.
• Monitor cleanliness and hygiene standards throughout the hotel.

Food & Beverage Coordination

• Support the smooth operation of restaurant, bar, and catering services.
• Ensure food safety, hygiene, and customer service standards are maintained.
• Coordinate with kitchen and service teams to meet guest expectations.

Inventory & Cost Control

• Monitor stock levels of housekeeping, food, beverage, and operational supplies.
• Assist with inventory management and stock-taking activities.
• Minimize wastage and support cost-control initiatives.

Health, Safety & Compliance

• Ensure compliance with health, safety, and hospitality regulations.
• Promote workplace safety and hygiene standards.
• Handle incidents and emergencies according to hotel procedures.

Reporting & Administration

• Prepare daily operational reports and shift handover reports.
• Maintain records relating to guest feedback, incidents, and staff performance.
• Assist management in implementing operational improvements.

Qualifications & Experience

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field
• Minimum 2–4 years of experience in the hospitality industry
• At least 1 year in a supervisory role within a hotel, lodge, resort, or serviced apartment
• Experience managing guest services and hotel operations is an added advantage.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.

How to Apply

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.