Front Office Executive Job Carton Manufacturers

Carton Manufacturers Ltd is seeking a professional, customer-focused, and highly organized Front Office Executive to be the first point of contact for our customers, visitors, and business partners. The successful candidate will play a key role in delivering exceptional customer service while ensuring the efficient day-to-day operation of the front office.

Key Responsibilities

• Serve as the first point of contact by welcoming visitors and providing exceptional customer service.
• Manage incoming calls, emails, and other communications, directing them appropriately.
• Coordinate visitor registration, appointments, meeting room bookings, and front office activities.
• Provide administrative support, including document management, filing, data entry, and report preparation.
• Manage incoming and outgoing mail, courier services, and office supplies.
• Handle customer inquiries and escalate issues to the relevant departments where necessary.
• Maintain a clean, organized, and professional reception and office environment.
• Perform any other duties as may be assigned from time to time.

Minimum Qualifications & Requirements

• Diploma or Degree in Business Administration, Public Relations, Customer Service, Office Administration, or a related field.
• Minimum of 2–3 years’ experience in a front office, receptionist, or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal, customer service, and organizational skills.
• Proficiency in Microsoft Office Suite and office management systems.
• High level of integrity, professionalism, discretion, and confidentiality.
• Ability to work under pressure and manage competing priorities.

What We Offer

• A dynamic and professional working environment.
• Opportunities for learning and career growth.
• A competitive remuneration package.
• Carton Manufacturers Ltd is an equal opportunity employer committed to diversity and an inclusive workplace.

How to Apply

Interested and qualified candidates should submit their application letter and updated CV to: careers@cml.co.ke

Application Deadline: 5th July 2026
Note: Only shortlisted candidates will be contacted for interviews.