Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field
IATA qualifications are an added advantage:
IATA Foundation in Travel & Tourism
Passenger Fares & Ticketing
Customer Service/Passenger Handling

Experience:

Minimum 3 years’ experience in an airline call centre, travel agency, or aviation customer service environment
Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required
Call center sales experience preferred

Skills & Competencies:

Strong knowledge of reservations, ticketing, reissuance & refunds
Ability to handle flight disruptions (delays, cancellations, rebooking)
Excellent communication and customer handling skills
High attention to detail and ability to work under pressure

Language:

Fluent in English and Swahili (mandatory)

Additional languages are an added advantage

How to Apply

careers@skywardairlines.co.ke

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