Account Manager Job Solvo Global

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About the Role~

• Manage and oversee assigned clients.
• Collaborate with sales and support teams for new and renewing accounts.
• Maintain high service levels.
• Build and sustain ongoing client relationships with key personnel.
• Possess strong knowledge of group benefits.
• Have excellent problem resolution and negotiation skills.
• Maintain professionalism and be personable.
• Must be able to travel for client meetings.

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Key Responsibilities

• Coordinate and conduct implementations for new and renewing clients.
• Organize strategy meetings and document collection with Business Consultant.
• Market, analyze, and negotiate benefits and rates for all coverages.
• Request renewals from carriers.
• Conduct pre-renewal and renewal meetings (in person or via Zoom).
• Negotiate renewals with carriers; quote open market when necessary.
• Deliver final renewals to clients and finalize benefit selections.
• Obtain applications and monitor benefit administration portals.
• Ensure timely submission of documentation (at least 15 days before effective date).
• Perform first bill audits and discuss open enrollment with clients.
• Build relationships with key contacts to ensure high customer retention and satisfaction.
• Deliver high levels of service and professionalism to all clients and employees.
• Provide 24-hour response to requests; keep clients updated if resolution takes longer.
• Educate employees and key contacts.
• Ensure clients comply with benefits, contributions, and filings of compliance documents.
• Manage COBRA administration.

Qualifications and Experience

• Integrity and credibility.
• Ability to work independently and as part of a team.
• Exercise discretion in all communications.
• Intermediate or higher proficiency in Microsoft Office and Adobe.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills; able to multi-task and meet deadlines.
• Knowledge of employee benefits, compliance, and payroll.
• Ability to read and interpret SBC, technical procedures, insurance, and government regulations.
• Effective handling of sensitive inquiries and complaints.
• Analytical skills to define problems, gather data, and make conclusions.
• 2-5 years of experience or equivalent combination of education, skills, or relevant training preferred.

How to Apply

Click Here to Apply

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