Waiter/Waitress Job CJ’s Restaurant
Waiter/Waitress Job. Hotel Jobs In Kenya
Job Summary
Contract Type:
Full time
The waiter/waitress will be required to perform the following:
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Responsibilities
- Have a thorough understanding and knowledge of all food and beverage items on the menu and be able to recommend Food and Beverage combinations and up sell alternatives.
- Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
- Ensures that the cutlery and crockery used by the guests are clean and properly polished.
- Sorts and polishes all menus before presenting them to the guests.
- Promptly and courteously takes orders for food and beverage from guests, posts the same in the POS and serve accordingly.
- Confirm food and beverage orders as per the restaurant service guidelines.
- Ensures that the guest orders are served correctly (as per the guests’ specifications
- Makes follow up on all orders posted.
- Keeps the guests informed of new developments in case of any delays.
- Prepare tables for meals, including setting up items such as condiments, silverware, and Server Stations.
- Clears Tables during service and ensures that Front of House Area is keep in accordance with Good House Keeping Standards.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Informs Supervisor on any issues that may occur with guests.
- Ensures correct change are presented to guests and thanks guest for patronage.
- Follows health, safety and grooming standards at all times.
- Suggest recommend and upsell menu to guests
- Being updated with the restaurants’ news such as new menu
Qualifications & Key competencies/skills
- Must have a Degree/Diploma in Hospitality Management
- 0-3 years experience in the hospitality industry in a similar role preferably in a fast-paced establishment
- Excellent reading, verbal, and written English skills.
- Excellent personal hygiene and grooming habits.
- Customer service-oriented with a lively, energetic, and outgoing personality.
- Well-organized and detail-oriented.
- Be able to remain rational and calm under pressure.
- Be able to stand or walk for an extended period.
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How to Apply
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