Ultimate Banking Relationship Managers Job HFCB, Mombasa, Kenya
About the Role
The Relationship Manager is primarily responsible for servicing and managing client relationships by engaging them, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of HFCB Banking products. The role holder is responsible for driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby increasing customer share of wallet with the Bank.
Key Responsibilities
- Cross-selling of HFCB’s products by establishing new relationships in order to grow both the assets and liabilities book.
- Portfolio management – closely manage the top 50 customers with a portfolio not exceeding 200 customers.
- Deputize the BBM when they are not there to drive the Bank’s strategy and execute the objectives.
- Manage the high-net-worth customers of the Bank.
- Deposit mobilization, asset growth, manage revenue drivers, and grow the PPC.
- Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity.
- To review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.
- To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
- To analyze mortgage loan applications by interviewing the customers.
- To identify customers’ borrowing needs by interviewing so as to ensure selling of the right mortgage product.
- To safeguard Bank assets by being a dual custodian to minimize frauds and losses.
Qualifications
- Bachelor’s degree in a business-related field
- Master’s Degree will be an added advantage
- Retail Banking Associate (RBA UK) or a similar qualification
- Customer Relationship Management Course
- CISI Certified Level 1 will be an added advantage
- Minimum of 3 years’ experience in a similar role
- Strong understanding of banking products, policies, procedures services, and CBK Prudential Guidelines
Competencies
- Selling and Negotiation skills
- Basic accounting skills
- Analytical Skills
- Team Work and Interpersonal skills,
- Leadership Skills
- Demonstrate Integrity and Professionalism,
- Good communication Skills both written and verbal
How to Apply
🎯 Before You Apply For this Job.
Don’t apply with the same CV you use for every job.
Many qualified candidates miss out on interviews for one simple reason: they use the same CV for every job they apply for. Always customise your CV for the specific job you want.
Found a job you really want?
Send us your CV + the job advert and let our recruitment team review your CV against the requirements of the job.
We’ll identify exactly what the employer is looking for and customise your CV to match the job, giving you a stronger chance of getting shortlisted.
Plus, you’ll get 3 months of job-search support from our recruitment team to help you find suitable jobs, improve your applications, and secure your next job faster.
Don’t just apply. 👉 Click Here & Get Your CV Customised Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.