Travel Operations Coordinator Job FlyFlat
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Responsibilities:
Billing & Payment Processing
- Create and manage invoices using FreshBooks.
- Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
- Track and reconcile client payments across multiple methods.
- Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.
Itinerary Management
- Build polished, client-ready itineraries using Travefy.
- Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
- Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.
Operational Support
- Support execution of daily booking workflows and related tasks
- Ensure bookings and related operational actions are completed accurately and on time
- Follow internal SOPs and identify opportunities for process improvement.
Qualifications
- 1-2 years experience in travel operations, coordination or related roles.
- Prior experience with FreshBooks, Stripe, and/or other invoicing tools
- Familiarity with itinerary-building platforms (especially Travefy).
- Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
- Comfortable working in a remote, fast-paced environment.
- Strong organizational skills with attention to detail and accountability.
- Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
- Strong written and verbal English communication skills.
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