Training & Development Manager Job Vivo Fashion

Procurement Jobs, Vivo Fashion Group Jobs.

Job Purpose

The Retail Training & Development Manager plays a pivotal role in building a culture of retail excellence across Vivo stores. The role is responsible for designing and implementing structured learning and capability-building programs that align with the company’s retail standards, customer journey framework, and commercial goals.

Key Responsibilities

• Develop and implement a comprehensive Retail Training Framework and Annual Training Calendar.
• Design and deliver engaging training modules on customer experience, sales techniques, product knowledge, retail operations, and leadership.
• Develop and maintain standardized induction, refresher, and leadership training programs across all regions.
• Partner with Retail, HR, and Operations teams to identify skill gaps and design targeted development interventions.
• Establish a ‘train-the-trainer’ system to empower store and cluster leaders as in-store coaches.
• Measure training effectiveness through post-training evaluations, store performance KPIs, and customer experience outcomes.
• Develop tools and dashboards to track training completion, feedback, and ROI.
• Drive a culture of continuous learning and capability growth across the retail network.
• Support leadership development and internal talent mobility through structured pathways.

Key Skills

• Strong facilitation and presentation skills; able to engage and inspire diverse teams.
• Deep understanding of retail operations, customer experience, and sales processes.
• Excellent planning, organization, and program design skills.
• Analytical mindset with ability to link training outcomes to business performance.
• Excellent communication and collaboration abilities across multiple teams and levels.
• Passionate about developing people and fostering continuous improvement.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business, Education, or related field.
• Professional certification in Learning & Development, Training, or Coaching is an advantage.
• Minimum of 5 years’ experience in retail training, learning and development, or retail operations (fashion/lifestyle retail preferred).
• Demonstrated experience developing and delivering training programs at scale.
• Familiarity with e-learning tools and blended learning methodologies is a plus.
• Proven ability to translate business goals into impactful training initiatives.

How to Apply

Click here to apply