Technical Operations Manager Job Songa Mobility

Engineering Jobs. Songa Mobility Jobs

SONGA is seeking a hands-on, highly assertive Technical Operations Manager to lead and own end-to-end mobility and hub operations within the Kisii region. This role sits at the intersection of technical asset management, field operations (hub coordination and field execution), and people leadership. The role combines technical leadership, day-to-day operations management, and full P&L accountability.

Our core operations rely on innovative solar-powered three-wheelers designed to navigate challenging rural terrain and deliver reliable last-mile services to farmers. As such, this role requires a manager with a strong technical background, the ability to challenge standards, enforce rules firmly, and drive operational discipline across hubs, technicians, and mobility assets.

The successful candidate will be accountable for uptime, safety, compliance, cost control, and operational efficiency across all hubs in the region, while maintaining high service levels to farmers and internal stakeholders.

Responsibilities

Field Operations & Execution

• Oversee daily dairy aggregation and transport operations across all hubs
• Ensure adherence to SOPs, safety standards, and service targets
• Resolve operational issues quickly and decisively

Read>>>Stop Getting Ghosted: 4 CV Changes That Land Interviews             

Asset & Fleet Management

• Own the operational performance, availability, and reliability of all mobility assets (solar-powered three-wheelers, batteries, chargers, tools, and related equipment).
• Ensure preventive maintenance schedules are strictly followed and breakdowns are resolved within defined SLAs.
• Monitor asset usage, misuse, losses, and damage; investigate incidents and enforce accountability.
• Oversee fleet allocation, utilization tracking, and lifecycle management of all mobility assets.
• Ensure preventive and corrective maintenance is executed on time
• Track asset utilization, downtime, losses, and lifecycle costs.

Technical & Maintenance Leadership

• Manage the Technician Lead and provide functional oversight to all technicians across hubs.
• Act as an escalation point for complex technical issues.
• Set clear technical standards, SOPs, and quality benchmarks for repairs, servicing, and installations.
• Challenge poor workmanship, shortcuts, and non-compliance with technical procedures.
• Conduct regular technical audits, job inspections, and root cause analysis on recurring faults.
• Identify training needs and build technical capability across the team.
• Coordinate with central engineering teams on improvements and upgrades.

Hub & Team Management

• Manage the Hub Coordinator and hub operations teams by overseeing day-to-day hub operations to ensure smooth coordination between mobility, technicians, hub coordinators, and field teams.
• Lead teams of 5-10+ staff in demanding field environments.
• Build a disciplined, accountable, performance-driven culture.
• Enforce operational discipline by coordinating with the hub coordinator, overseeing attendance, reporting, task execution, and escalation protocols.
• Coordinate with the hub coordinator to ensure hubs operate safely, efficiently, and in line with the company policies and operational guidelines.
• Coordinate cross-hub support, resource sharing, and surge response during breakdown spikes or peak periods.

Financial & P&L Ownership

• Own the regional P&L (revenues, costs, margins)
• Control operational costs (maintenance, energy, labor, losses
• Identify opportunities to improve profitability
• Support budgeting, forecasting, and cost control for mobility and hub operations.

Reporting & Governance

• Maintain strong reporting discipline and data accuracy
• Prepare and submit regular operational, technical, and incident reports to central operations
• Flag risks early and propose mitigation actions
• Ensure compliance with safety standards, statutory requirements, and internal controls

Knowledge, experience, and qualifications required

• Minimum 8-10 years’ experience in operations, technical operations, or fleet management
• Minimum 5-8 years’ experience in technical operations, fleet management, manufacturing, mobility, renewable energy, or heavy equipment environments.
• Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Mechatronics with a touch of business, or a closely related technical field.
• Proven experience managing teams of 8-10+ people i.e technicians and field-based technical teams.
• Experience owning or managing a P&L.
• Strong background in asset management, maintenance systems, and operational controls.
• Experience in mobility, logistics, energy, agriculture, or asset-heavy operations preferred.
• Strong understanding of the Kenyan operating environment (rural & peri-urban).
• Prior experience working in rural, last-mile logistics, mobility, manufacturing, or energy-related operations is a strong advantage.

Read>>>How to Answer Interview Questions About Your Work History       

How to Apply

Please share your applications via recruitment@kisiisc.org