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Sea Exports Manager M/F Job AGL
Sea Exports Manager M/F Job
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Key Responsibilities
- Manage the teams handling Sea Export out of Kenya.
- Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives.
- Evaluate the subordinates performance.
- Develop the skills of the employees.
- Implement good conditions (procedure) of the case transfer in case of organizational changes within the team.
- Build the Middle office organization, expertise, the means and ensure the standard processes are in place.
- Ensure the organization, the expertise and the means are in line with the objectives given by the Manager.
- Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
- Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
- Coordinate and monitor operations.
- Monitor the quality of service provided to the clients.
- Control and manage the risks.
- Ensure the risk control framework is in place.
- Implement all actions to ensure minimal extra/additional charge exposure.
- Ensure our agreed contractual KPIs with the clients and internal KPIs are met.
- Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files and manage the risk (focus on debit).
Qualifications
- Business Degree.
- Diploma in Shipping, Clearing & Forwarding or related field.
- 5 years’ experience in a busy Shipping Company or related field.
- Minimum of a 1 year experience in Managerial role.
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How to Apply
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