Recruitment & Workforce Manager Job
HR Jobs.HCS Affiliates Group Jobs
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Recruitment and Workforce Manager
Responsibilities
What you will do:
Agent Planning and Scheduling:
- Develop and maintain agent schedules to meet operational needs.
- Adjust schedules based on forecast volumes and real-time data.
Agent Recruitment:
- Collaborate with HR and Supervisor to recruit and onboard new agents.
- Ensure staffing levels align with business requirements.
Leave Management:
- Manage annual and holiday leave requests.
- Ensure adequate coverage during peak and off-peak periods.
Volume Predictions/Forecasting:
- Analyze historical data to predict future task volumes and workloads.
- Prepare and present accurate forecasts to the Supervisor.
Task Allocation:
- Assign tasks to agents based on training and availability.
- Monitor task completion and productivity.
Team Support:
Provide support to team leaders.
Address any workforce-related issues and implement solutions.
You have:
- Being able to work under pressure and track thousands of movements every day.
- Strategic planning and problem-solving abilities
- Ability to work under pressure and meet tight deadlines.
- Strong leadership and interpersonal skills.
- Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a fast-paced environment
- Strong analytical and forecasting skills.
- Excellent organizational and communication skills.
- Proficiency in workforce management software and tools.
Education
Bachelors Degree
How to Apply
Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.
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