Program Officer, SRP Operations & Data Management NGO Job WUSC

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RESPONSIBILITIES

Under the supervision of the Senior Manager and working closely with the Coordinator, SRP Operations and Manager, SRP Network, the Program Officer, SRP Operations and Data Management will be responsible for supporting the operational processes related to immigration, arrivals and placement process. This position will also be responsible for coordinating the program data management infrastructure that is used by the SRP Global Team (i.e. Salesforce) to manage program records and processes to maintain compliance and quality assurance standards, and continuous program improvements.

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SRP Operations

• Support the administrative and technology aspects of the Canadian immigration process for SRP students and sponsorship groups.
• Support the administration of the SRP academic matching process, including folder set-up, spreadsheet management and mail-merging for mass sendouts.
• Support the student arrivals process, including recording Notice of Arrival Transmissions (NATs), tracking delays and supporting communications with sponsorship groups and airport Service Provider Organizations (SPOs) as / when needed.
• Support the tracking of WUSC’s annual SAH allocation to ensure accuracy.
• Provide support to the SRP student selection and preparation processes, including technical support relating to the online application form and student preparation webinars.
• Support other operational processes as required

Data and Knowledge Management

• Maintain and update electronic program files and records, including Salesforce maintenance, and ensuring accuracy and relevance of the SRP Google Drive folders and archived materials.
• Support the implementation of relevant data collection tools and database modules to effectively collect data and monitor program outcomes.
• Respond to and facilitate requests for SRP data.
• Prepare and contribute to reports as required.
• Develop appropriate measures and ensure the integrity and safety of data across platforms.
• Support the team in implementing good practices in data management and data quality assurance.

Education

• Diploma, Bachelor’s degree in a related field (administration, social sciences, marketing, international development, public administration) or an equivalent combination of experience and education in a relevant area

Experience & Competencies

• Minimum 2 years of experience in logistics, technology, information systems, knowledge management
• Experience working for a non-profit preferred
• Experience as Local Committee member, lived experience as a refugee is considered a strong asset
• Demonstrated commitment to the mission and values of WUSC
• Experience with the development of data collection methods and tools (forms, formats, questionnaires) as well as systems for the entry, analysis and storage of data
• Strong computer skills (e.g. Excel, Google Suite, Salesforce) essential
• Effective interpersonal and influencing skills, including the ability to build relationships, network, communicate effectively in a cross-cultural context are essential
• Strong personal initiative, resourcefulness and capacity to work individually and as a team
• Superior communication skills (oral and written)
• Ability to multitask, adapt and problem solve
• Demonstrated diplomacy and patience
• Strong attention to detail
• Must be motivated, creative, hardworking, optimistic, and a team player
• Must be available for occasional weekend and evening work. Time in lieu will be provided
• Curious, enthusiastic and willing to innovate and adapt
• Strong organizational skills

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How to Apply

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