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Product Manager – System Integrations Job Safaricom
IT Jobs, Safaricom Jobs.
Reporting to the COE Lead – Integrated Solutions , the role holder will lead the design, development, and deployment of integrated solutions. These solutions may include connectivity, digital transformation tools, public service platforms, and data management systems.The role requires close collaboration with internal teams, customers, and technology partners to deliver impactful solutions that drive operational efficiency, customer engagement, and service delivery.
Responsibilities
Key performance indicators:
Product Performance & Quality
- System uptime and availability: Percentage of time product is operational.
- Incident resolution time: Average time to resolve product issues.
- User satisfaction score (NPS ): Customers feedback.
Stakeholder Engagement & Relationships
- Strategic partnerships developed: Collaborations with key stakeholders & partners
- Adherence to ICT policies and regulations.
Innovation & Scalability
- New features deployed: Enhancements tailored for customer needs.
- Integration success rate: Seamless connection with existing customer systems.
- Scalability across counties: Expansion of the product to multiple jurisdictions
Revenue & Financial Impact
- Annual revenue from customer contracts: Growth in billings.
- Average revenue per Account (ARPA): Value derived from each customer.
- Cost savings generated for customers: Efficiency and financial impact of the product.
Product Adoption & Market Penetration
- Number of customers onboarded: Customers using the product.
Qualifications
- Business degree in Business Administration, Engineering, Computer science or related field
- Master’s degree, MBA, M.Sc in product Management or Technology management is an added advantage
- 5+years of experience in product management specifically in integrated solutions or technology-based offerings
- Proficiency in Agile, Scrum or Kanban frameworks
- Familiarity with technologies like cloud computing, AI/ML and Data Analytics
- Experience in API’s system integrations and SaaS solutions
- Knowledge of MDM (Mobile Device Management)
- Experience with CRM & ERP platforms
- Understanding of the target market Strong financial analysis skills including budgeting, forecasting and ROI analysis
- Experience in building product roadmaps and setting clear KPIs
- Certification in relevant technical areas e.g-AWS,Azure,Google cloud
- Knowledge of regulatory requirements and compliance in industry
How to Apply
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