Product Manager, Payments Ops Job Watu Credit
IT Jobs, Watu Credit Jobs.
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Key responsibilities
Settlement performance and recovery
- Define settlement cadence and settlement readiness by partner and market
- Own daily settlement monitoring, delayed payments recovery, and escalation playbooks
- Drive corrective actions with partners and internal teams to reduce recurring settlement failures
- Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)
Reconciliation operations and exception closure discipline
- Own reconciliation exception taxonomy, queue workflows, and closure SLAs
- Drive root-cause tagging and prevention backlog governance
- Coordinate with Engineering/Data/Build PM to eliminate recurring exception patterns
Partner SLA governance and operational controls
- Build partner SLA scorecards and run monthly SLA reviews with corrective action plans
- Enforce operating procedures and escalation discipline for underperformance
- Maintain partner operational runbooks, escalation matrices, and evidence pack standards (eg: backend logs, etc) for disputes
Payments incidents and customer impact reduction
- Run the payments incident process: triage, escalation, comms, and postmortems
- Maintain prevention backlog tracking and ensure closure on permanent fixes
- Reduce payment-related customer impact through stronger controls, faster detection, and operational hygiene
Ideal background
- Payments operations experience: settlement, reconciliation, exception management, partner performance governance
- Strong analytical mindset; comfort with operational scorecards and closure discipline
- Comfortable owning operational routines and cross-functional escalation
- Ability to translate operational pain into measurable process and tooling improvements
What we are looking for:
Education level:
- Bachelor’s degree (Computer science degree preferred) from an accredited institution or equivalent experience with demonstrated proficiency
Experience:
- Proven experience, 5+ years, in the fintech, telco or equivalent with senior-level engagement and relationship building.
- A minimum of 5 years’ management experience, having worked across technical, commercial, and customer-facing environments within the technology industry – particularly telcos and fintech.
- Demonstrated experience in product management, product marketing, partnership management, business development, or related roles with a track record of successfully establishing strategic alliances.
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