Manager, Cash Management Sales Job NCBA

Banking Jobs, NCBA Bank Jobs.

Job Purpose Statement

To deliver exceptional performance through;

• Champion sales and utilization of Cash Management and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non- Funded Income (NFI), Drive Growth of Liabilities and related Net Interest Income (NFI).
• Co-ordinating Sales initiatives with the Relationship Managers/Officers/Analysts of the bank and provide support in growing liabilities and transactional business.
• Co-ordinate with Cash Management client support team to offer exceptional customer service while Liaising with IT and operations team to ensure smooth running of the cash management products.
• Enhancing the cash management customer product uptake through on boarding and training, new and existing customers.

Business Development & Liquidity Management 50%

• Work closely with Corporate Banking relationship team on fully embedding cash management solutions into the customer business.
• Co-ordinate Sales, Product Management, Customer Service, It and Operations to ensure client satisfaction.
• Responsible and accountable for product revenue realization.
• Become the Customers trusted advisor for the delivery of the Internet Banking Channels and Cash management solutions.
• Advise the bank management on any new developments in the Ebanking and cash management front to keep pace with competition.
• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Cash Management Products & Services.
• Identify cross–sell opportunities when making customer contact so as to maximize the customer value from each interaction.
• Champion product and sales activities to drive business growth.

Business Planning and Strategy

• Develop and manage a robust cash management deal pipeline with a 70% closure rate.
• Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Sector heads and Relationships Managers.
• Support in the development and execution of strategic client plans and drive the implementation of client plans.
• Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients.
• Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
• Become the point of reference for clients and bank on the cash management initiatives.
• Implement Ebanking and Cash product solutions to clients, of varying size and complexity.
• Assess and recommend pricing guidelines for Cash Management products and channels to ensure that we remain competitive and at the same time increasing overall revenue collection.

Customer and Service management

• Maintain a high standard of project implementation discipline to ensure speed to revenue during implementation by providing leadership to all stakeholders to deliver on project items within agreed timelines.
• Systematically coordinate together with Implementation team implementation project plans, through a well- documented Client Requirement Document on the Basis of the Business Requirement Document (BRD).
• Create exceptional channel experience for customers by executing seamless channel implementation and managing effective handover process to the client support team for post-implementation support.
• Ensure implementation project completion document is signoff by all client and internal stakeholders.
• Co-ordinate resolution of cash management related problems within the agreed TAT.
• Offer product training to customers and relevant colleagues across the bank.

Cost Containment

• Ensure Return on Equity is achieved for all investments on client solutions by driving to achieve maximum share of wallet (SOW) for cash management products.
• Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilisation of Cash management solutions.
• Ensure prudent use of bank resources such as taxis and during customer events such as lunches.

Ideal Job Specifications

Academic:

• University Degree in a Business/IT Related Field – Minimum Upper 2nd Class Honours
• A masters degree will be an added advantage

Professional:

• ACIB/AKIB Banking qualifications will be an added advantage.
• A professional qualification in IT or project management field is an added advantage.

Desired work experience:

• 5 years plus in client management / Product/ Relationship management
• Prior experience in Fintech Business development will be desired

How to Apply

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