Jr Operations Supervisor Job Solvo Global
Project Management Jobs. Solvo Global Jobs
Responsibilities
- Supervise and manage a team of agents, ensuring compliance with performance metrics and service level agreements (SLAs).
- Monitor daily operations, including call volumes, queue management, and workflow distribution.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Ensure compliance with company policies, client requirements, and regulatory standards.
- Analyze operational reports and identify opportunities for improvement in productivity and quality.
- Collaborate with Workforce Management and Quality Assurance teams to optimize schedules and maintain high service standards.
- Handle escalations and resolve issues promptly to ensure client satisfaction.
- Support training initiatives and assist with onboarding new team members.
- Prepare and present operational reports to management and clients as required.
Read More>>>How a Project Management Course Can Accelerate Your Career
Requirements & Skills
Education:
- Bachelor’s degree in Business Administration, Operations Management, or related fields (preferred).
Experience:
Minimum of 2 years in a supervisory role within a BPO or contact center environment.
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.