Implementation Consultant Job BruntWork

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Responsibilities

• Elicit customer requirements using appropriate tools and techniques.
• Critically evaluate requirements from multiple sources, reconcile conflicts, and translate them into clear technical/functional specifications.
• Document business processes and product configurations.
• Design and implement insurance products and claim data models based on requirements.
• Build user interfaces and user journeys within the platform.
• Implement business rules and financial calculations using platform scripting language.
• Prepare test documentation, conduct system and integration testing, and support customer testing.
• Analyse data conversion requirements and define transformation and mapping.
• Facilitate stakeholder discussions (technical and business, various seniority levels) and prepare presentations.
• Produce and maintain client-facing documentation.
• Act as customer liaison and represent the company on-site as needed.
• Manage customer enquiries and provide resolutions within projects.
• Coordinate with internal teams and third parties/customers for project delivery.
• Manage changes to project scope, plan, and costs.
• Report progress, escalate issues, and identify project risks with mitigation techniques.
• Maintain project documentation (change requests, risk register, tracking reports).
• Collaborate with developers on new feature design.
• Provide knowledge transfer and support to colleagues.
• Contribute to best practices and comply with information security policies.

Requirements

• Strong coding and development skills with solid programming logic.
• Proficiency in object-oriented languages: C++, C#, PHP, Java, or Python.
• Willingness to learn Groovy (platform is written in Groovy).
• Thorough understanding of the software development lifecycle (waterfall & agile).
• Proven experience as a Business Analyst / Technical Business Analyst.
• Skilled in documentation (requirements, process maps, technical specs).
• Experience configuring large/complex software packages.
• Understanding of relational databases.
• Strong stakeholder management and customer-facing communication skills, including handling difficult conversations.
• Solid organizational and multitasking abilities with attention to detail.
• Collaborative approach with cross-functional contribution.
• Degree qualified or equivalent commercial experience.

How to Apply

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