ICT Assistant Admin Job Hemingways Collection

IT Jobs. Hemingways Collection Jobs

Discover East Africa through the lens of quiet luxury. Hemingways Collection—six iconic retreats from Nairobi to the Maasai Mara and Watamu—pairs breathtaking landscapes with heartfelt, intuitive service, crafting the small moments that become lifelong memories.

Role Description

This is a full-time on-site role for an ICT Assistant Administrator at Hemingways Watamu. The ICT Assistant Administrator will be responsible for providing technical support, managing network administration tasks, conducting day-to-day troubleshooting, ensuring network security, and overseeing information technology operations at the location.

Qualifications

• Technical Support and Troubleshooting skills
• Experience in Network Administration and Network Security
• Strong Information Technology skills
• Excellent problem-solving and analytical skills
• Ability to work independently and effectively in a team
• Experience in a hospitality environment is a plus
• Bachelor’s degree in Information Technology, Computer Science, or related field

Key Responsibilities:

Network and Systems Administration:

• Administer and maintain local area networks (LAN), wide area networks (WAN), and cloud systems.
• Configure, monitor, and troubleshoot network infrastructure, including routers, switches, and Access Points
• Ensure the availability and performance of all IT systems and services.

Servers & Endpoint Management:

• Perform regular backups and ensure data integrity and availability.
• Monitor server performance and conduct updates and patches to ensure security and stability.

Security Management:

• Implement and maintain cybersecurity measures to protect data and systems from unauthorized access.
• Monitor network traffic and endpoint for security threats and take necessary steps to prevent breaches.
• Conduct regular system audits and vulnerability assessments.

Technical Support:

• Provide technical support to staff and end-users, including troubleshooting hardware, software, and network issues.
• Manage user accounts and permissions, ensuring proper access to systems and resources.
• Train users on new systems and software as required.

Software and Hardware Management:

• Install, configure, and maintain software applications, operating systems, and hardware.
• Manage the life cycle of hardware and software, including installation, updates, and upgrades. Documentation and Reporting:
• Maintain up-to-date records of IT infrastructure, configurations, and procedures.
• Prepare reports on system performance, issues, and resolutions.
• Document troubleshooting steps and resolutions for future reference.

Project Management:

• Assist with the planning, implementation, and deployment of new IT projects and systems.
• Collaborate with the IT team to ensure smooth integration of new technologies. Vendor and

Asset Management:

• Ensure the proper management of IT assets, including hardware procurement and quality approval.

Skills:

• Proficiency in troubleshooting and problem-solving IT-related issues.
• Knowledge of networking protocols, hardware, and operating systems (Windows, etc.).
• Familiarity with backup solutions and disaster recovery plans.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Knowledge of IPTV programming and support, IP/Analogue telephony troubleshooting support, and CCTV installation support, Network switches and Switching.
• Excellent end-user support in hospitality systems.

Working Conditions:

Full-time role with occasional evening or weekend work, depending on system updates and emergencies. • On-call availability for urgent technical support or system issues

How to Apply

Click Here to Apply