Head of Client Relationships Job
Legal Jobs. HR Fleek Jobs
Key Responsibilities
- Develop and implement a firm-wide client relationship strategy aligned with business objectives.
- Build and nurture long-term relationships with key clients and stakeholders.
- Collaborate with partners to identify new business opportunities and expand service offerings.
- Oversee and support the Business Development team in delivering pitches, proposals, tenders, and other client-facing initiatives.
- Provide coaching and guidance to partners and senior staff on client engagement, retention, and growth strategies.
- Monitor client satisfaction, gather feedback, and implement initiatives to enhance client experience.
- Track market trends and competitor activity to inform client strategy and positioning.
- Lead and mentor a high-performing team to ensure effective execution of client strategies.
- Report on client relationship performance, key accounts, and business development metrics to the Executive Committee.
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Qualifications & Skills
- Extensive experience in professional services, preferably within a legal or consulting environment.
- Proven track record in client relationship management, business development, and strategic account management.
- Strong leadership skills with experience managing and mentoring a team.
- Excellent interpersonal, communication, negotiation, and influencing skills.
- Ability to work closely with senior partners and other stakeholders to achieve strategic objectives.
- Understanding of the Kenyan legal market, regulatory environment, and client expectations is highly desirable.
- Analytical and strategic thinker with the ability to translate insights into actionable strategies.
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How to Apply
Interested candidates are requested to forward their updated CVs to recruitment@hrfleek.com stating the subject heading job title by Friday 5th December 2025 clearly indicating their current and expected remuneration (MUST). Only shortlisted candidates will be contacted.
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