Head, Ecosystems Development Job NCBA

Looking for an IT job in Kenya? NCBA Group is recruiting a Head of Ecosystems Development to lead digital platform integration and tech partnerships. Based in Nairobi, the role requires extensive experience in tech business development and digital ecosystem management.

Job Purpose Statement

• Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants.
• The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments.
• The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers. To further scale the platform, LOOP DFS will partner with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.
• Additionally, the platform will use data analytics to better understand customer needs and tailor its offerings to meet those needs. By building a strong network of consumers and merchants, the platform will also provide valuable insights into spending patterns and purchasing behavior, allowing merchants to make informed decisions about their businesses.
• The Head of Ecosystem Development is a senior position within LOOP DFS that is responsible for ensuring that market opportunities are matched with LOOP DFS strategy and strategic directions.
• The Head of Ecosystem Development will source opportunities in the market with the assigned ecosystem that will allow LOOP DFS to deploy its Embedded Financial structure strategy or Market place strategy depending on the business model.
• H/She will be responsible for managing and expanding our network of partners, producers, processors, financial institutions, and other relevant stakeholders to ensure the success and growth of our platform.
• The role holder is responsible for the commercial design, implementation, monetisation and overall ownership of the commercial strategy of the assigned Ecosystem. They will use platform design strategies and business modelling techniques to unpack ecosystems identify investment grade opportunities, develop businesses cases, seek approval and buy in for the business cases, and rally cross functional teams to deliver on the vision of the ecosystem, which should lead to the deployment of Embedded financial infrastructure within a partner’s ecosystem or the development of marketplaces that will bring consumers, producers in a value exchange arrangement.
• The role holder will be responsible for customer acquisition and growth management, revenue generation, positive gross margins and positive operating profits within their assigned ecosystem.
• The role holder will ensure there is adherence with all internal procedures and regulatory requirements in the day-to-day management of the ecosystem.
• Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.

Responsibilities

Strategy & Financial 30%

• Revenue growth: The primary financial objective for the the Head of Ecosystem Development is to drive revenue growth for the Ecosystem. This involves developing a comprehensive commercial strategy that targets new markets, identifies new customer segments, and drives sales and marketing initiatives to meet revenue targets.
• Gross margin growth: In addition to revenue growth, the Head of Ecosystem Development must also focus on profitability within the Ecosystem. This involves managing costs, optimizing pricing strategies, and driving operational efficiency to ensure that the company is operating in a financially sustainable manner.
• Customer lifetime value: The Head of Ecosystem Development must focus on maximizing customer lifetime value by building strong customer relationships, reducing churn, and increasing expansion customers. This involves developing and executing customer retention.
• Return on investment: The Head of Ecosystem Development must ensure that the company is getting a return on its commercial investments within the Ecosystem. This involves tracking and measuring the effectiveness of sales and marketing initiatives, partnerships, and other commercial programs to ensure that they are delivering the desired results.
• Market share: The Head of Ecosystem Development must focus on increasing the company’s market share within the Ecosystem by identifying and pursuing growth opportunities in new and existing markets. This involves developing and executing market entry and expansion strategies and ensuring that the company is competitive in the marketplace.
• Drive partner acquisition: The Head of Ecosystem Development in the assigned ecosystem focus on Partner acquisition with the intention of adoption of Embedded financial infrastructure products or the development of a market place that will bring partners, consumers and producers into nto to a value exchange arrangement.

Internal business processes 30%

• Sales and marketing process optimization: The Head of Ecosystem Development must focus on optimizing the company’s sales and marketing processes to ensure that the company is able to effectively target and acquire new customers. This involves streamlining processes, identifying and removing bottlenecks, and continuously improving the effectiveness of the company’s sales and marketing efforts.
• Risk management: The Head of Ecosystem Development must focus on managing risk to ensure that the company is able to identify and mitigate potential risks and avoid negative impacts on its customers and the broader business. This involves developing and implementing risk management policies and procedures, monitoring compliance with regulatory requirements, and identifying and mitigating potential risks.
• Cross-functional collaboration: The Head of Ecosystem Development must focus on fostering cross-functional collaboration across the organization to ensure that the company is able to effectively execute its commercial strategy. This involves working closely with other departments, including product, engineering, and customer support, to ensure that everyone is aligned around the company’s commercial objectives and working together to deliver value to customers.
• Performance tracking and measurement: The Head of Ecosystem Development must focus on tracking and measuring performance to ensure that the company is achieving its commercial objectives and making progress toward its financial and growth targets. This involves setting performance metrics and tracking progress against these metrics, identifying areas for improvement, and making adjustments to the company’s commercial strategy as needed.

Customer 20%

• Customer acquisition: One of the primary customer objectives for The Head of Ecosystem to drive customer acquisition. This involves identifying and pursuing new customer segments, developing effective sales and marketing strategies to reach these customers, and ensuring that the company is meeting their needs and delivering value.
• Customer retention: In addition to customer acquisition, The Head of Ecosystem must focus on customer retention. This involves developing and executing customer retention programs and ensuring that the company is delivering an exceptional customer experience that keeps customers coming back.
• Customer satisfaction: The Head of Ecosystem must ensure that the company is delivering a high level of customer satisfaction by monitoring customer feedback and taking action to address customer concerns and issues. This involves building strong relationships with customers, providing excellent customer service, and ensuring that the company is meeting its commitments and delivering on its promises.
• Customer lifetime value: The Head of Ecosystem must focus on maximizing customer lifetime value by building strong customer relationships, reducing churn, and increasing cross-sell and upsell opportunities. This involves developing and executing customer retention and loyalty programs and ensuring that the customer experience is exceptional.
• Customer feedback and insights: The Head of Ecosystem must also focus on gathering customer feedback and insights to inform the company’s product and service offerings. This involves conducting customer surveys, analyzing customer data, and using customer insights to drive product innovation and improve the customer experience.

Learning and growth 20%

• Continuous learning: The Head of Ecosystem must prioritize continuous learning and development for themselves and their team. This involves staying up to date with the latest industry trends, attending conferences and events, and seeking out new knowledge and best practices to inform the company’s commercial strategy.
• Talent development: The Head of Ecosystem Development must also focus on developing and growing their team to ensure that they have the skills and expertise needed to execute the company’s commercial strategy. This involves providing training and development opportunities, mentoring and coaching team members, and fostering a culture of continuous learning and growth.
• Innovation: The Head of Ecosystem Development must prioritize innovation and encourage their team to think creatively and identify new ways to drive growth and profitability. This involves staying up to date with emerging technologies and market trends, identifying new opportunities for growth, and fostering a culture of experimentation and innovation.
• Strategic partnerships: The Head of Ecosystem Development must focus on identifying and building strategic partnerships that can help the company achieve its commercial objectives. This involves developing strong relationships with partners, identifying opportunities for collaboration and co-creation, and leveraging partner capabilities to drive growth and innovation.
• Data-driven decision-making: The Head of Ecosystem Development must prioritize data-driven decision-making to inform the company’s commercial strategy. This involves analyzing customer and market data, tracking performance metrics, and using insights to make informed decisions and drive continuous improvement.

Desired personal attribute:

• Relentless in your pursuit of growth and want to disrupt the FinTech industry

Ideal Job Specifications

Academic:

• A Bachelor’s degree in Computer Science or Business or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least ten years’ work experience, five of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.

How to Apply

Click here to apply