Governance & Process Specialist NGO Job MSF

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The Governance & Process Specialist is part of the SPINCO team of MSF International. They report to the Business Strategy Coordinator and work closely with key staff in all Operational Centres of MSF, Supply Centres and International Office.

The Governance & Process Specialist works closely with the project team within the SPINCO team. They collaborate closely with other key stakeholders such as the SPINCO Data Stewards Team, SPINCO Business Strategy Team, business and technical teams in Supply Centres, Operational Centres and International Office who use the systems to support their work.

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Objectives of the Position

The Governance & Process Specialist position has been established as part of the SPINCO team to support the modernization of the master data ecosystem. The objectives of the position are to

• Enhance engagement and communication with key stakeholders related to the planned changes, easing the transition from legacy to new systems and processes
• Identify and address external regulatory and internal organizational requirements related to SPINCO’s scope of work
• Assist selected stakeholders to document relevant business processes to be supported by the SPINCO ecosystem, identifying opportunities to adapt, integrate and improve them
• Clarify the existing governance framework before co-creating an adapted governance model aligned with stakeholders using the future ecosystem

Main Responsibilities

Governance Framework Design and Implementation:

• Lead change initiative related to governance, design and implement both a product and data governance structure, including policies, standards, and processes to ensure compliance with internal and external requirements
• Establish clear roles, responsibilities and decision-making processes across teams
• Ensure the governance framework is adaptable and scalable to meet future business needs

Workflows and processes integration:

• Document, review, and suggest improvement for workflows and processes across SPINCO, enhancing opportunities for integration and holistic thinking
• Collaborate with project team to design and implement select workflows within the SPINCO ecosystem

Compliance and risk management:

• Ensure that processes, workflows and governance practices comply with relevant regulations, policies, and industry standards
• Identify and mitigate risks associated with governance and workflow processes

Stakeholder Engagement and Change Management:

• Collaborate with the project team on workflow documentation, design, and improvements, ensuring alignment with project goals
• Collaborate with the project team to create and maintain strong engagement with stakeholders, understanding their concerns, requirements, and feedback and incorporating it into plans and actions
• Collaborate on communicating changes effectively across the organization to ensure smooth adoption
• Identify and address resistance to change and provide support to affected teams
• Deliver training and resources to ensure teams have a thorough understanding of governance policies, processes and workflows

Monitoring and reporting:

• Prepare and present reports on governance performance, workflow efficiency, and compliance status to leadership, including recommendations for continuous improvement
• Propose metrics and KPIs to measure the effectiveness of governance and workflow processes, specifically to ensure adherence to governance frameworks and identify opportunities for improvement

Job requirements

Education and Experience

• Bachelor’s degree in Computer Science, Business Administration, Management, or a related field.
• Minimum of 3-5 years of experience in a similar role with a focus on governance, workflow integration, or process improvement.

Certifications

• Certification such as Agile, Lean Six Sigma or ITIL is a plus

Skills and competences

• Fluent spoken and written English. Good command of French, Arabic or Spanish is a strong asset.  
• Strong communication and stakeholder management skills, with the ability to influence and build relationships across all levels of the organization.
• Experience working in cross-functional teams and managing competing priorities.
• Familiarity with Agile or other project management methodologies is a plus.
• Proven experience in change management and driving organizational adoption of new processes and frameworks is highly desirable.
• Analytical mindset with the ability to assess risks, identify improvement opportunities, and propose actionable solutions.
• Proficiency in tools and platforms relevant to workflow management and governance
• MSF experience is a plus

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How to Apply

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