Front of House Job Phina

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Job Summary

We are seeking enthusiastic, professional, and customer-focused individuals to join our Front of House team. The ideal candidate will be versatile, able to seamlessly transition between serving tables and preparing high-quality beverages. You will be responsible for providing an exceptional dining and/or café experience for all our guests, ensuring efficient service, and maintaining a clean and welcoming environment.

Key Responsibilities

Customer Service & Dining Experience:

• Greet guests warmly upon arrival and thank them genuinely upon departure.
• Present menus, inform guests of daily specials, and answer questions about menu items, ingredients, and preparation methods.
• Take food and beverage orders accurately using the Point of Sale (POS) system.
• Serve food and beverages promptly and correctly to tables.
• Anticipate guests’ needs and respond to requests, feedback, and complaints in a timely, professional, and positive manner.
• Clear tables, reset dining areas, and assist with general restaurant cleanliness.
• Process payments (cash, credit card, mobile) accurately and handle cash drawer responsibly.

Barista & Beverage Preparation:

• Prepare and serve a wide range of coffee beverages (e.g., espresso, lattes, cappuccinos) following established recipes and quality standards.
• Operate and maintain espresso machines, grinders, and other beverage equipment.
• Handle and store coffee beans, milk, and other ingredients properly.
• Maintain a clean and organized coffee bar area, including rinsing pitchers, wiping down surfaces, and restocking supplies.
• Prepare other non-alcoholic beverages such as teas, smoothies, and fresh juices as required.

General Operations:

• Adhere to all health, safety, and hygiene standards and regulations.
• Assist with opening and closing duties, including setting up and breaking down dining areas and service stations.
• Restock service areas, silverware, glassware, and other supplies.
• Communicate effectively with kitchen staff to ensure smooth and accurate order flow.
• Collaborate with team members to ensure efficient service and a positive work environment.

Qualifications and Skills

• Experience: Previous experience (e.g., 1+ year) as a waiter/waitress, server, or barista in a fast-paced environment is preferred, but not strictly required (training will be provided for highly motivated candidates).
• Customer Focus: Exceptional interpersonal and communication skills with a strong commitment to guest satisfaction.
• Beverage Knowledge (Barista): Solid knowledge of coffee preparation techniques and a passion for crafting quality drinks.
• Teamwork: Ability to work well under pressure in a team setting and handle multiple tasks simultaneously.
• Physical Stamina: Ability to stand and walk for extended periods, lift up to 25 lbs, and perform repetitive movements.
• Availability: Must be available to work flexible hours, including mornings, evenings, weekends, and holidays.
• Integrity: Must be honest, reliable, and possess a professional appearance and demeanor.

How to Apply

Apply today via jobs@phinaconsultant.co.ke