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Enterprise Systems Support Technician Job ICRAF
Enterprise Systems Support Technician Job. IT Jobs In Kenya
Duties and responsibilities
User Support.
Provide first-level support to enterprise system users and ensure timely issue resolution.
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Training & Onboarding.
Support onboarding and training of new staff on system usage.
Issue Management.
Log, track, and escalate issues using the ticketing system.
Documentation.
Create and maintain user documentation and reference guides
Access Management.
Handle role assignments and access requests in accordance with policy.
Requirements
- Bachelor’s in IT, Business Information Systems, Computer Science, or related field
- Certification in Microsoft Dynamics 365 or ERP systems
- ITIL Foundation or equivalent certification preferred
- Familiarity with ERP tools, Icertis, and ticketing systems
- Strong troubleshooting and diagnostics skills
- Understanding of business functions (HR, Finance, Procurement, Grants)
- Excellent communication and interpersonal skills
- 5+ years in enterprise systems support
- Experience working in multicultural, multi-country contexts
- Familiarity with Microsoft tools (Teams, SharePoint, Office 365).
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How to Apply
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