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Engineer – IP Support Job Safaricom
Engineering Jobs. Safaricom Kenya Jobs
Brief Description
Reporting to the Principal Engineer- IP Support, the position holder will provide leadership in fault resolution, configuration, quality assurance, software management, system integration, testing in IP CORE network Domain.
Key Responsibilities
- E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support.
- Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
- Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
- Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
- Effective implementation and planning of change requests in IPCORE network to ensure no unplanned incidents due to change
- Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the IPCORE services are implemented with 100% accuracy on availability targets
- Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
- Optimize IPCORE network to improve resiliency.
- Check and ensure that SRV6 network controllers are implementing network policies well
- Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems
- Carry out acceptance tests, commission and integrate new IP core devices
Qualifications
- BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
- Thorough Knowledge in IP network performance monitoring and optimization tools
- Trouble shooting and problem-solving skills
- Working knowledge of process improvement practices
- Certifications in Networking (CCIE /HCIE certifications or equivalent)
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
How to Apply
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