Digital Skills Training Specialist Job Talentpop

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Job Responsibilities: Empowering Digital Fluency

• As our Digital Skills Training Specialist, you will be crucial in equipping our team with the specialized knowledge needed to excel in the eCommerce space.
• Lead Onboarding Week, evaluating and certifying newly hired agents on core policies, systems, and specialized eCommerce tools and resources.
• Host training classes via Zoom, discussing essential topics like Email Marketing, SEO, Data Analytics, and advanced Customer Service strategies (camera on 50–70% of the shift).
• Deliver ongoing training for current team members to maintain and enhance their skills in high-demand digital areas.
• Conduct evaluations and performance assessments in collaboration with Team Leads for continuous improvement of digital competency.
• Host one-on-one and group Zoom training sessions focused specifically on complex subjects such as eCommerce Website tasks, Data Analytics/Reporting, and platform-specific skills.
• Create comprehensive training materials and develop training plans for different tools and specialized topics relevant to agents’ digital roles.

Qualifications: Your Expertise

• We are seeking a candidate with a strong foundation in both instruction and the core digital skills required to succeed in eCommerce.
• 1–2 years of training experience.
• Experience in at least two to three of the following key digital areas: SEO, Email Marketing, eCommerce Website tasks, and Data Analytics/Reporting.
• Knowledge and experience in the eCommerce industry is essential.
• Familiarity with Shopify and Klaviyo (required), and other tools related to Email Marketing, eCommerce, and Reporting.
• 1–2 years of virtual assistant experience preferred.
• Experience with Canva, Trainual, and Loom is a plus.
• Excellent written and verbal communication skills.
• Strong coaching, planning, and organizing skills.
• Excellent attention to detail.
• Self-starter and motivational leader with high energy and strong engagement skills.
• Proficient in communication tools like Gmail and Slack.
• Internet Requirements
• DSL, Cable, or Fiber internet (LAN connection required, 20 Mbps minimum).

How to Apply

Click Here to Apply