Customer Service Representative (Shopify & Gorgias) Job TalentPop App
Customer Service Jobs. TalentPop App Jobs
What You’ll Do
- Provide timely, friendly, and accurate customer support via email, chat, and occasionally phone
- Handle inquiries related to products, orders, returns, and account issues
- Use Shopify for order management and Gorgias to handle support tickets
- Stay updated on product changes and customer support best practices
- Maintain a high level of empathy, professionalism, and efficiency in every interaction
What We’re Looking For
- 1+ year of experience using both Shopify and Gorgias in a customer support role
- Strong written and verbal English communication skills
- Tech-savvy, self-motivated, and able to work independently
- Calm under pressure, solution-oriented, and a team player
- Comfortable handling multiple conversations and shifting priorities
What We Offer
- Competitive pay with performance-based increases
- Paid time off and holiday bonuses
- Health and dental benefits or a monthly health stipend
- Growth opportunities within a supportive, remote-first team
What You’ll Need
- Your own laptop or desktop (Intel i5 or equivalent preferred)
- Reliable internet connection (15 Mbps minimum upload/download speed)
How to Apply
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