Customer Service Representative Job Githunguri Dairy Farmers

Customer Service Representative

Industry: FMCG

Reporting to: Field Sales Supervisor

Job Location: Githunguri

Githunguri Dairy Farmers Co-operative Society Ltd plays a key role in marketing of its member’s milk which is processed and packed in form of pouch packed fresh milk, Tetra Classic fresh milk, lala, butter, ghee and cream under the flagship of “Fresha Dairy Products”.

Githunguri Dairy Farmers Co-operative Society Ltd vision is to be a world class producer of dairy brands while the Mission is to consistently provide affordable high quality brands to the market through application of best business practices for the maximization of stakeholders’ value.

The society invites applications from suitable candidates to fill the following vacant position.

Key Responsibilities

• Ensure timely sales payment and overdue collections as per company policy.
• Vet new customer account opening process while striving to increase customer database within designated market region.
• Keep updated database of all the distributors and other customers and their designated areas of coverage.
• Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
• Ensure all sales assistants do their stock reconciliations daily.
• Ensure proper planning for logistics for the depot sales team.
• Ensure good customer relations with all customers in your route

Qualifications

• A Bachelor’s degree in Sales & Marketing or any business/ social sciences discipline
• Diploma in sales and marketing is a definite advantage.
• At least 4 years’ experience in FMCG.
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Good planner, well organized with the ability to deliver deadlines and sales target strictly

How to apply

Kindly apply by sending your application enclosing detailed CV and contacts of three referees with (Customer Service Representative) as the subject to hr@fresha.co.ke by close of business 10th August 2025.

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying