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Customer Service Rep Job AGL
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Mission Description
The role supports smooth cargo operations, maintains strong client relations, and ensures compliance with relevant procedures and systems
Cargo Documentation & Reporting
- Prepare and submit daily reports on container status, cargo documentation, and shipment progress to management.
- Ensure timely provision of documentation to the manifest and documentation teams to facilitate lodging and cargo transfers.
- Maintain schedules and reports for empty containers, coordinating with stakeholders to ensure timely return to depots.
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Shipment Tracking & Operations Support
- Track shipments and verify manifest numbers in ICMS and/or with shipping lines.
- Monitor vessel schedules (arrival, berthing, departure) and share updates with internal teams.
- Provide daily status updates to shipping lines on container receipts and exits at the CFS.
Client Service & Relationship Management
- Provide clients with timely updates on consignment status, including vessel arrival, discharge, and exit schedules.
- Guide existing and potential clients on cargo handling procedures to encourage use of the CFS.
- Follow up with clients to maintain and grow business relationships.
- Respond promptly and professionally to client queries, ensuring issues are resolved efficiently.
Complaint & Issue Resolution
- Record, track, and address client complaints or concerns, escalating where necessary.
- Log and address operational issues raised by internal teams.
Administration & Compliance
- Maintain a log of vehicles authorized to work at the facility.
- Ensure adherence to company procedures and compliance requirements in all customer service activities.
- Perform any other duties as assigned by management.
Profile
- Diploma in Clearing & Forwarding ·
- Knowledge of ICMS/KWATOS is an added advantage ·
- Minimum 2 years of relevant experience in shipping, clearing & forwarding, or logistics
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How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
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Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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