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Customer Service Assistants – Nakuru Job MKU
Customer Service Assistants – Nakuru Job
Qualification
Education, Skills and Experience
Must have:
- Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization
- One (1) year experience in a customer support role
- Must be Computer Literate.;
OR
- Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization
- 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
- Key responsibilities also include
Reporting to: Director Student Recruitment, Admissions & Registration & Director Nakuru Campus
Duties and responsibilities:
- Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.
- Assisting and giving feedback to clients on the inquiries made.
- Receiving of all internal and external calls and subsequently giving feedback on issues brought to the Customer Care desk.
- Responding to social media inquiries.
- Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.
- Participating in field recruitment activities.
- Generating and preparing of daily, weekly and monthly reports.
- Assisting during the admission of new students by opening of files for the new students.
- Carry out any other duties as may be assigned by the section or departmental head
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How to Apply
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