Customer Service Advisor Job Bruntwork
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Job Description:
You’ll be the essential support backbone for thousands of customers attending cutting-edge drone entertainment events that are revolutionizing outdoor family experiences. This email-focused role puts you at the center of a rapidly growing business where your customer service expertise directly impacts memorable moments for families across multiple countries. You’ll handle the unique challenges of weather-dependent entertainment while managing high-volume ticket operations in a dynamic, fast-paced environment.
Responsibilities:
- Respond to customer inquiries via email regarding ticket purchases and event details
- Process ticket changes, refunds, and help customers locate purchased tickets through Eventbrite
- Manage customer communications for weather-related event cancellations and rescheduling
- Handle administrative tasks for events selling 5,000-10,000 tickets per location
- Support operations across multiple UK venues with international expansion opportunities
- Navigate weather-dependent business operations requiring flexible customer solutions
- Collaborate with marketing team efforts to ensure seamless customer experience
- Process refund requests within established guidelines and company policies
Requirements
- Strong written communication skills for professional email-based customer service
- Experience with ticketing platforms (Eventbrite experience strongly preferred)
- Demonstrated ability to handle financial transactions like refunds with accuracy and responsibility
- Comfortable learning and working across multiple software platforms simultaneously
- Detail-oriented approach to managing high-volume customer inquiries and ticket sales
- Bonus if you have experience with event management or entertainment industry customer service
- It helps if you’re adaptable to last-minute changes and weather-dependent operations
How to Apply
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