Customer Service Admin Job Kenafric
Customer Service Jobs, Kenafric Jobs.
Location: Nairobi
Job Summary:
We’re looking for a proactive Customer Service Admin to support our Sales team. The role involves handling customer inquiries, processing orders, coordinating with departments, and ensuring smooth operations.
Key Responsibilities:
- Process and track customer orders
- Provide order updates to customers & sales team
- Verify stock, credit limits & escalate issues
- Coordinate deliveries with Dispatch
- Maintain records, invoices & ETR receipts
- Share account statements & follow up on overdue accounts
Qualifications:
- Diploma in Business Admin/Customer Service (Degree an advantage)
- 2+ years’ experience in customer service/sales admin
- Proficient in Google Workspace & SAP
- Strong communication, accuracy & problem-solving skills
Key Skills:
- Strong communication and interpersonal abilities.
- Proficient in Google Workspace (Sheets, Docs, etc.) and SAP systems.
- High attention to detail and accuracy.
- Ability to work effectively under pressure in a fast-paced environment.
- Customer-focused with strong problem-solving skills.
- Proactive, results-driven, and a collaborative team player.
How to Apply
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