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Responsibilities
Responsibilities include, but are not limited to:
- Providing a high level of customer service to customers via inbound calls and emails
- Thoroughly research and reply to requests with a high sense of urgency and professionalism
- Ability to troubleshoot and communicate across multiple platforms
- Proactive Sales, both to new and existing customers
- Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
- Meet or exceed KPIs such as response time and customer satisfaction scores
Read More>>>5 Simple Ways to Improve Your CV And Get More Job Interviews
Benefits
- Performance-based incentive
- 100% remote work
- An international and diverse work atmosphere working with different cultures
- Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.
About you?
- Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
- You have a knack for de-escalating for de-escalating hot interactions and escalations
- Passion for helping others
- Passion for learning and self-improvement
- Committed to working in a full-time position
- Someone who works with minimal supervision while still achieving or exceeding the targets set
- Someone who is solution-driven while practicing self-directed learning
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How to Apply
🚨 Before You Apply for This Job
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.Â
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.