Customer Quote Specialist Job

Customer Service Jobs

Responsibilities:

• Field incoming customer inquiries from email and Yelp during after-hours coverage periods
• Create accurate brake repair estimates using the company’s specialized software system
• Research competitive pricing for various brake services using AI tools and online resources
• Send timely quotes to customers to maximize booking conversion rates
• Respond to customer questions via email and text communication channels
• Problem-solve independently when handling diverse customer scenarios and requests
• Manage lead flow during evening and weekend hours when business owner is unavailable
• Potentially handle phone conversations with customers when direct communication is needed

Requirements

• Strong problem-solving abilities and capacity to work independently during evening hours
• Excellent written communication skills for professional email and text interactions
• Comfortable learning and mastering software systems for quote generation
• Ability to research and gather information effectively using AI tools and search engines
• Reliable internet connection and dedicated workspace for consistent evening coverage
• Attention to detail for accurate estimate preparation and customer communication
• Bonus if you have interest in or basic knowledge of automotive services
• It helps if you’re naturally curious and enjoy learning about pricing and market research

How to Apply

Click Here to Apply