Contact Center Social Media Job Sun King
Customer Service Jobs. contact cSun King Jobs
What you will be expected to do
- Customer Engagement & Support: Monitor and actively respond to customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented support that addresses customer needs while maintaining Sun King’s voice and tone.
- Customer-Centric Lead Management: Identify, qualify, and engage potential customers through social media interactions. Nurture leads by providing clear information, empathetic guidance, and encouragement to progress them through the sales journey.
- Cross-Functional Collaboration: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified leads and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
- Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our commitment to access, sustainability, and empowerment by fostering positive digital engagements that reinforce trust and loyalty within the Sun King community.
- Efficiency & Reporting: Provide timely, consistent support and document interactions through detailed call notes, reports, and data logs. Escalate complex or sensitive issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns
You might be a strong candidate if you are/have
- Customer-Centric Mindset: A deep commitment to putting customers first and the ability to demonstrate empathy, patience, and active listening in all interactions.
- Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
- Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
- Sun King Experience: At least one year in the Sun King Contact Centre, with a solid understanding of Sun King’s products, services, and customer journey.
- Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
- Collaborative Spirit: Strong people skills with a collaborative mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every customer.
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.