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Collection Officer Job Baron Capital
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Role Description:
As a Collection Officer, you will play a key role in safeguarding our financial assets. Your day-to-day responsibilities will include:
- Proactively contacting customers with overdue accounts via phone, email, and formal letters to negotiate sustainable repayment plans.
- Maintaining meticulous records of all collection activities, communications, and customer interactions.
- Monitoring account statuses and strategically escalating complex cases to the appropriate level when necessary.
- Ensuring strict adherence to all national laws, regulations, and internal company policies governing debt collection practices.
- Professionally and empathetically resolving customer complaints and disputes related to their accounts.
- Preparing and presenting regular, detailed reports on collection progress, recovery rates, and portfolio trends.
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Qualifications:
To be successful in this role, you should possess the following:
- A minimum of 2 years of proven experience in debt collection, specifically within a Microfinance or banking institution.
- Hands-on field collection experience, including conducting client visits and on-site account recovery operations.
- In-depth knowledge of the relevant laws and regulations pertaining to debt collection and financial services.
- A Diploma in a relevant field.
- Exceptional communication, negotiation, and interpersonal skills.
- Proven ability to work under pressure, meet strict targets, and solve problems effectively.
- Strong analytical skills for assessing client situations and developing effective recovery strategies.
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How to Apply:
Ready to take on this challenge? Please submit your CV and a Cover Letter detailing your relevant experience to recruitment@baroncapital.co.ke.
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