Claims Management Officer II Job SHA

Insurance Jobs, The Social Health Authority Jobs.

Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s Degree in Medicine, Nursing, Clinical Medicine, Medicine and Surgery or its equivalent from a recognized institution; 
• Membership to the relevant professional body and in good standing; and 
• Proficiency in computer applications. 

Responsibilities:

You will be responsible for reviewing, processing, and validating medical claims, appraising claims based on benefit packages, issuing pre-authorizations, and undertaking quality assurance surveillance.

Officers in this cadre may be deployed to any of the following functional areas:- 

• Claims Management 
• Claims Management (Quality Assurance and Surveillance) 

Claims Management 

Key responsibilities

• Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and healthcare facilities under supervision; 
• Assisting in the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse; 
• Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures; 
• Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing; 
• Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing; and 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities. 

Quality Assurance and Surveillance 

Key responsibilities

• Undertaking quality assurance surveillance in respect of claims to detect errors and inconsistencies; 
• Assisting in implementing systems and controls for detecting and identifying fraud appropriate to the Authority’s exposure and vulnerability; 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities; 
• Undertaking compliance monitoring and quality assurance activities in assigned regions. 
• Supervise clinical audits and develop corrective action plans for non-compliance. 
• Coordinating the implementation of Hospital Quality Improvement Teams (HQITs); 
• Monitoring benefit utilization and accessibility trends within the region; and 
• Developing detailed reports on compliance trends and recommend strategic interventions. 

To access the full advertisement, including detailed job descriptions, core functions, and person specifications, kindly visit the SHA website at https://recruitment.sha.go.ke/

Application Requirements

Applicants must satisfy the requirements of Chapter Six of the Constitution of Kenya by submitting valid and current copies of the following:

• Certificate of Good Conduct from the Directorate of Criminal Investigations.
• Tax Compliance Certificate from the Kenya Revenue Authority (KRA).
• Clearance Certificate from the Higher Education Loans Board (HELB).
• Clearance Certificate from the Ethics and Anti-Corruption Commission (EACC).
• Report from a Credit Reference Bureau (CRB).

How to Apply

Interested candidates should submit their applications, including:

• A detailed curriculum vitae (CV).
• Copies of academic and professional certificates.
• A cover letter demonstrating suitability for the position.
• Contacts of at least three professional referees.

Applications should be addressed to: The Chairperson Social Health Authority P. O Box 30443-00100 Ragati Road NAIROBI

Applications can be submitted online on https://recruitment.sha.go.ke/ or physically delivered to the SHA building 10th floor by clearly marking the position applied for on the envelope.

Deadline

All applications must be received by 5.00 pm 18th November, 2025.

Terms of Service

A competitive remuneration package as advised by the Salaries & Remuneration Commission will be offered to the successful candidate.