Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Recruitment Team – By Carolyne N. – Head Of Recruitment
Personalized Support for Your Success
Upcoming Trainings & Events – Leadership & Career Growth Events
Claims Analyst Job Amaco
The purpose of this position is to manage the end-to-end claims process, from notification to claim release, while ensuring accuracy, compliance, and exceptional customer service.
Read More>>>How Tailor-Making My CV Landed Me A Job Through CSS
Key responsibilities
- Register new claims and ensure all required documentation is collected for processing.
- Assign assessors to conduct claim assessments and document their findings.
- Prepare file notes for approval, ensuring all claims are thoroughly vetted before further processing.
- Issue repair authority to approved garages, ensuring compliance with company policies.
- Solicit and evaluate bids from fitters for windscreen repairs, ensuring cost-effectiveness and quality service.
- Handle walk-in client complaints, providing timely resolutions and customer support.
- Analyze claims to determine validity, risk exposure, and appropriate action.
- Liaise with underwriting and finance teams to investigate and resolve any claim discrepancies.
- Process payments for clients and garages, ensuring accuracy and adherence to internal controls.
- Conduct monthly reserving and quarterly reserve reviews to ensure accurate financial forecasting.
- Identify recovery matters to be escalated to the Recovery Officer for further action
- Follow up on the receipting of excess contribution or any other amounts payable to the company with the finance department.
- Respond to claim inquiries from clients, agents, and other stakeholders.
- Appoint service providers, negotiate service costs, and oversee the processing of their invoices.
- Prepare initial demand letters for third-party claims and ensure follow-up actions are taken.
- Address and resolve customer complaints related to claims processing in a timely manner, ensuring excellent customer service provision.
- Oversee the end-to-end processing of both motor and non-motor claims, ensuring compliance with policies and industry regulations.
- Any other responsibilities assigned to the jobholder by the supervisor from time to time.
Educational Requirements
- Bachelor’s Degree in insurance or related field
- A Diploma in Insurance is an added advantage
Related Job Experience/Qualifications
Two (2) years of experience in insurance industry.
Read More>>>My Successful LinkedIn Job Search Experience
How to Apply
Deadline 7th July 2025 at 5:00 p.m.
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.